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CUSTOMER ALERT:

It has been brought to our attention that Wells Fargo Bank had an issue with their online bill pay service and anyone who pays their SpeedConnect bill using this method has had the payments returned.  Please contact Wells Fargo to verify your payment status and resubmit payment if you were affected by this technical error.  Thank you!  


Policies & Procedures

BILLING POLICIES AND PROCEDURES

1. Billing Cycles

SpeedConnect bills for services on a calendar month basis, (the 1st through the end of month), for the current month.

2. Payments

Payment for services is due on the 10th day of each month, unless automatic payment is elected. Automatic payments are processed on the 1st of the month for the current month.

3. Billing Methods and Fees

SpeedConnect offers email invoicing and paper invoicing. Fees for each method are as follows:

  • Email Invoicing – Free
  • Paper Invoicing via USPS – $2.00/month

SpeedConnect offers several payment methods. Those methods and the associated fees are as follows:

  • ACH Automatic Payment – Free
  • Credit/Debit Card Automatic Payment – $1.50/month
  • Online Payment – Free (regardless of method)
  • Telephone – $5.00 to make a payment over the phone

4. Late Fees

Customers are assessed a late fee of $15.00 for outstanding balances not paid by the 20th of the month.

5. Non-Payment

Customer accounts with a past due balance are immediately disconnected. Upon disconnection, the customer must contact the office to restore service or click on Pay My Bill. Without payment of the full past due balance and other applicable charges, SpeedConnect may schedule a technician to recover equipment owned by SpeedConnect from the customer. Upon disconnect, the customer will be charged for any unrecovered SpeedConnect equipment and early termination fees, when applicable.

6. Service/Payment Terms

Payments are non-refundable and there are no refunds or credit for partially used service periods. After the initial term of the agreement is over, the customer may cancel the service for a period up to the last day of the service period prior to cancellation. Cancellation will then be effective at the end of that current billing period. Any request for cancellation after the beginning of a service period will be effective at the end of that service period. If possible, service will continue to be provided at the location ordered or, if the customer moves, to their new location, if it is in a SpeedConnect service area (subject to any installation charges). If the customer has prepaid for services for any period of time, the service will be considered paid in full and payment is non-refundable. In the event that any check tendered by the customer is returned for any reason, or any credit/debit card or automatic withdrawal from checking or savings, e-check or check-by-phone is declined, SpeedConnect may assess a fee of $25.00 to the customer.

7. Unreturned Equipment

If SpeedConnect is unable to recover any SpeedConnect-owned equipment when a customer cancels service, is disconnected for non-payment, or for any other reason, the customer will be billed for all such equipment and collection efforts.

8. Fees

  • Late Fees $15.00
  • Reconnection Fee $50.00
  • Telephone Convenience Fee $5.00
  • Early Termination Fee $150.00 or the remainder of your contract balance, whichever is less
  • Transfer of Service $50.00
  • Service Call Fee $50.00
  • Returned Payment Fee $25.00
  • Unrecovered Equipment Charges will vary depending on equipment
  • Money Due at Install Installation/activation fee and work order total
  • Customers that receive any type of credit (service, data or other) will be responsible for the full amount of the credit if service is cancelled voluntary or involuntary up to six months from   the date that the credit was issued.

Important Changes to Data Usage Charges

To better serve our customers, we have begun pulling data charges onto accounts in increments throughout the month.   This will allow customers to see their billed usage during the current month and allow them to determine if they need to make any changes to the way they are using their connection or upgrade their plans.  Please keep in mind that the first part of the month will always be lower until the data plan limit is reached. It does not mean the customer is not using any data. This applies to BILLING for data usage only. This is not a method of instantly or accurately tracking the data is used. The purpose of this is to allow customers to avoid large charges at the end of the month by billing usage in smaller increments, instead of one large bill at the end of the month.

All data charges will still be tracked and charged on a calendar month (1st – 31st).

On the 9th day of each month, we will import data charges for days 1-8. These charges will show on the current month’s bill.

On the 17th day of each month, we will import data charges for days 9-16. These charges will also show on the current month’s bill.

On the 25th day of each month, we will import data charges for days 17-24. These charges will NOT appear on the current month’s bill, but will instead show on the next bill.

We will import data for the remainder of the month on the 1st day of the following month, which will also show on the next bill.

*The actual date the charges are imported may vary based on weekends or holidays*